HPS delivers a number of products via hyperlink. We try to organize hyperlinks by shorting the visible text of the link. This means that links cannot be simply highlighted, copied and pasted. To copy a hyperlink all you need to do is right click the link, then select “Copy link address.” If you aren’t comfortable with that process you can:
HPS Turnaround Times
Standard – Next day by 5pm
Same Day Rush – by 11:59pm
Morning Rush – Next morning by 11am
Measurements: Next day by 5pm. Rush services available.
Photos: Next day by 5pm. Rush services available.
Property Website: Next day by 5pm.
MLS Data Collection: Next day by 5pm. Rush services available.
Videography/Drone: Next day by 5pm.
Matterport: 24 to 48hrs – No rush service available due to processing time.
Z3D Virtual Tour: Typically 24hrs – If we receive this work back in time to deliver with a Same Day or Morning Rush order, we’ll add the appropriate fee. Otherwise, we’ll notify you via email when this file has been posted to your account.
Social Media Walk Through: Typically 24-48hrs – If we receive this work back in time to deliver with a Same Day or Morning Rush order, we’ll add the appropriate fee. Otherwise, we’ll notify you via email when this file has been posted to your account.
Virtual Staging: 48hrs – no rush service available.
Virtual Renovation: Turnaround subject to variance due to scope of work – turnaround will be determined during initial quote.
Yes, we offer a highly customizable virtual tour platform for your photography orders. We’ve branded these tours as “Property Websites” due to confusion caused by the virtual tour title. Sample Property Websites can be seen here: Property Website Sample
Yes, please see the Pricing page on our website.
Yes, one of our vendor partners is a licensed provider of video and aerial services! See services page for more details.
Yes! Our team offers this great service- see services page.
If the home isn’t ready or if it will take you longer than 15 minutes to clean or prepare, the appointment will be rescheduled for another day and a cancellation fee will be charged.
No. According to the North Carolina Appraisal Board, there is no such thing as a mini-appraisal. Any appraiser providing a market value on a home must have an appraisal report to accompany this opinion, so there is not a responsible way to discount this service.
Any home with over 3500 sf of finished area, walk-in attic area, and/or basement area.
Just make an educated guess. This feature is just to help provide a cost estimate.
We are very accustomed to showing the highest level of respect while at your client’s home. We remove our shoes, and work quickly to remove any clutter, turn lights on, and open blinds.
This varies based on the time of year, but we are typically between 2-5 business days out. If there is a certain day/time that you need, please allow as much time as possible.
The most reliable way is to have a licensed appraiser or certified home measuring specialist measure the home according to North Carolina Real Estate Commission guidelines. Using an old appraisal, prior listing sketch, tax records, or builders plans are NOT considered reliable and are not accepted by the NCREC during a challenge process or litigation.
In additional to the NCREC requiring a current measurement to be done on every listing, it is imperative that the accurate square footage is used for listing and pricing a home. In a market like ours where buyers and sellers use price-per-square-foot to make decisions, accurate square footage can make or break a deal. We’ve seen contracts lost, commissions lost, or lawsuits filed due to inaccurate square footage. Its the least expensive way to protect you and your client during the listing process! Hire a professional and leave the measuring to us.
Yes, your sketch will include a perimeter drawing of the home, garage, and all porches and deck areas. Interior walls will not be drawn, but rooms will be labeled with dimensions.
We use the most cutting edge technology to provide the most accurate sketches possible. We utilize a laser measuring device and iPad for sketch entry, which allows for instantaneous calculations and data verification. Our team carefully follows the guidelines laid out by ANSI and the North Carolina Real Estate Commission, assuring you get every last square foot of living area!
Our team is comprised of appraisers and certified home measuring specialists, trained in the intricacies of home measuring. With over 20,000 houses measured, you can rest assured that you’re in good hands.
Yes it is! This service includes entry of all photos, room dimensions, and data collected in the MLS data collection process. This service starts at $100, and is a turn-key service. Our team will need an admin login, which can be easily obtained at a cost of $45/quarter through the TMLS office.
While at your listing measuring it, our team will go through the house and collect all of the information needed to enter a new listing into the TMLS. This includes information like the flooring type, heat source, upgrades, tax id number, and school zones. This information is compiled into a pdf document and emailed to you for entry into the TMLS. The service starts at $100 and is a huge time saver! A sample of our MLS Collection pdf can be found Here!
Yes! Our team has access to MLS and ShowingTime, and can be given lockbox codes, Sentrilock codes, and even use ShowingTime to schedule appointments.
Floor plans provided with the Z3D Virtual Tours cannot be used for building or design purposes. Sizes and dimensions are approximate.
Total internal size and room count are from property listing.
Floor plans created by Zillow are based on data submitted through the Zillow 3D Home® app. All dimensions are approximate and subject to independent verification.
Your Social Media Walk Through was mostly designed for use on social media platforms; but there is nothing stopping you from putting it on MLS!
When you receive your order you will get two Vimeo links. One is an MLS compliant link and the other is for downloading. You will need the MLS link for entry in MLS and the download link is to download the video so that it can be uploaded to the social media platform of your choice. When copying links make sure you are copying the link address and not just the link text. If you aren’t sure you have the correct address, click the link and copy the link from the address bar in your browser.
Once your order is paid for, you will have immediate access to download your files by logging into your HarmonPS account. Go to My Account and click on My Files. There you will see a list of your files starting with the most recently uploaded. All photography and videography is now delivered via Google Drive or Vimeo link. To download your photos:
To Unzip (extract) downloaded files or folders:
Windows
Mac
Once your order is ready, we will email you a link to pay online. After your order is paid for, you can immediately access and download your files by logging into your HarmonPS account, and going to My Account -> My Files.
We will plan to shoot and send photos “as-is”, assuming it isn’t heavy rain. Blue Sky Replacements are now complimentary. All exterior photos will receive a sky replacement when deemed necessary and possible.
If it is requested for us to come back another day to photograph just the exterior of the home, we will plan to continue the regularly scheduled appointment including the interior photos and set up a return trip for the exterior photos. Bundle discounts only apply to single trip appointments.
If you decide to cancel or reschedule the full appointment for that day, our cancellation policy and fee will be automatically applied.
These are an add-on photography service, where we focus on the details of the home and staging items to help set a feel for the home via photos. These photos really set your listing apart, and make it look like it is straight out of a magazine! See our Portfolio for samples of this work.
Excellent question! We have created a checklist to help assist with this process. You can download and view the checklist to ensure you are prepared.
