FREQUENTLY ASKED QUESTIONS

General

Do you offer a virtual tour?

Yes, we offer a highly customizable virtual tour platform for your photography orders. Sample virtual tours can be seen here: tours.harmonps.com

Can HPS do aerial photography and video services?

Yes, one of our vendor partners is a licensed provider of video and aerial services! See services page for more details.

Does HPS do videography work?

Yes! Our team offers this great service- see services page.

What if I need to cancel or reschedule? Is there a fee?

Orders cancelled within 24 hours of confirmed appointment time will result in charges equal to 50% of estimated price with a maximum of $95. Cancelled/rescheduled appointments will be scheduled at the next possible opening.

What if the house isn’t ready when you get there?

If the home isn’t ready, we will do some minor clean-up and complete the photo shoot. If it will take longer than 15 minutes to clean, we may offer to clean up for a fee (typically $35-50). If the home will take more than 30 minutes to clean/straighten then the appointment will be rescheduled for another day and a cancellation fee will be charged.

Do you offer mini-appraisals?

No. According to the North Carolina Appraisal Board, there is no such thing as a mini-appraisal. Any appraiser providing a market value on a home must have an appraisal report to accompany this opinion, so there is not a responsible way to discount this service.

What is a “jumbo house”?

Any home with over 3500 sf of finished area, walk-in attic area, and/or basement area.

I don’t know how big this house is–what size do I select?

Just make an educated guess. This feature is just to help provide a cost estimate.

I have a very sensitive client/homeowner. How do you handle these appointments?

We are very accustomed to showing the highest level of respect while at your client’s home. We remove our shoes, and work quickly to remove any clutter, turn lights on, and open blinds.

How long does it take to get my sketch and photos back?

We guarantee delivery of photos and all other products next day, by the end of business. Rush services are available for same day delivery at an additional charge.

How far out are you scheduled?

This varies based on the time of year, but we are typically between 2-5 business days out. If there is a certain day/time that you need, please allow as much time as possible.

Home Measurements

If I don’t select “Detailed Interior Floorplan,” do I still get a sketch?

Yes, your sketch will include a perimeter drawing of the home, garage, and all porches and deck areas. Interior walls will not be drawn, but rooms will be labeled with dimensions.

How do you measure homes?

We use the most cutting edge technology to provide the most accurate sketches possible. We utilize a laser measuring device and iPad for sketch entry, which allows for instantaneous calculations and data verification. Our team carefully follows the guidelines laid out by ANSI and the North Carolina Real Estate Commission, assuring you get every last square foot of living area!

How is your team qualified to measure listings?

Our team is comprised of appraisers and certified home measuring specialists, trained in the intricacies of home measuring. With over 20,000 houses measured, you can rest assured that you’re in good hands.

MLS Data Collection

Is it possible for HPS to enter all of the information into the MLS for me?

Yes it is! This service includes entry of all photos, room dimensions, and data collected in the MLS data collection process. This service starts at $100, and is a turn-key service. Our team will need an admin login, which can be easily obtained at a cost of $45/quarter through the TMLS office.

What is the MLS Data Collection service?

While at your listing measuring it, our team will go through the house and collect all of the information needed to enter a new listing into the TMLS. This includes information like the flooring type, heat source, upgrades, tax id number, and school zones. This information is compiled into a pdf document and emailed to you for entry into the TMLS. The service starts at $100 and is a huge time saver!

Do you have MLS access? Can I give you the lockbox code? ShowingTime?

Yes! Our team has access to MLS and ShowingTime, and can be given lockbox codes, Sentrilock codes, and even use ShowingTime to schedule appointments.

Photography

How do I download my photos from HPS?

Once your order is paid for, you will have immediate access to download your files by logging into your HarmonPS account. Go to My Account and click on My Files. There you will see a list of your files starting with the most recently uploaded. Click on “Download” next to each file to save that file to your computer or device.

How are photos delivered?

Once your order is ready, we will email you a link to pay online. After your order is paid for, you can immediately access and download your files by logging into your HarmonPS account, and going to My Account -> My Files.

What happens if it is raining on the day of my photos?

We offer four options when the weather is poor:

 

Option 1: Shoot and send photos “as-is”, assuming it isn’t heavy rain

 

Option 2: Shoot and have exterior photos retouched with blue sky ($5/image) View a retouching example.

 

Option 3: Shoot as planned, and come back on a nice day for exteriors ($85 trip charge)

 

Option 4: Cancel and reschedule for next available day once weather clears

Do you offer staging services?

Yes, we have partnered together with a great stager! See our services page for more details about Lindsay The Stager.

What are “detail photos”?

These are an add-on photography service, where we focus on the details of the home and staging items to help set a feel for the home via photos. These photos really set your listing apart, and make it look like it is straight out of a magazine! See our Portfolio for samples of this work.

 

What do I need to do to get ready for photography on my listing?

Excellent question! We have created a checklist to help assist with this process. You can download and view the checklist to ensure you are prepared.